Customer Experience Management Conference Set 2017

Saturday, September 30, 2017



The pioneer conference for Customer Experience Management and Loyalty and Rewards Program is set this October 19-20, 2017 at the Tower Club, Makati City.

The 6th Customer Lovefest Conference promises to be another engaging learning event for professionals in these fields.

Customer Experience Management is becoming the most important battleground for all companies determined to be on top of their industries and competition. Technology and Human integration is crucial in creating a WOW service and experience to the customers.

Customers on this day and age are demanding. Their unmet expectations and dissatisfaction can spell disaster to businesses. This is the reason why Customer Experience Management is crucial and must be included in any companies’ strategic playbook.

In one study, 47% of customers would take their business to a competitor within a day of experiencing poor customer service (24/7 Customer Engagement Index 2016). This indicates that companies must focus on delivering superior service and experience.

In fact, according to a research of Accenture, “The estimated cost of customers switching due to poor service is $1.6 trillion.” Once a provider loses a customer, 68% of consumers will not go back.”

The 6th Customer Lovefest Conference will tackle all about Loyalty and Rewards Program on Day1, and Customer Experience Management on Day 2.

Besides the great topics and speakers, the delegates of the conference are in for an engaging event because of the networking program, long table discussions and brain date scheduled during the event.

Bank Marketing Association of the Philippines (BMAP), Philippine Marketing Association (PMA) and Philippine Retailers Association (PRA) and Avolution, Inc. are the event partners of the conference.


Ex-link Management and Marketing Services (Exlinkevents) is the event producer and organizer. For more details, call Tel. Nos. 633-0153, 643-3887 or email info@exlinkevents.com.

You Might Also Like

0 comments

Total Pageviews

Archives

Join the NB Community!