Customer Experience Management Conference in November 2018
Wednesday, September 19, 2018
The 7th Customer Lovefest – A CustomerExperience Management Conference in the Philippines is slated this November
15-16, 2018, at Tower Club, Makati City.
Making A Difference Through CX
Transformation
This year’s conference theme is “Making a Difference
Through CX Transformation”. Despite the
technological breakthroughs that are sweeping the business environment,
providing a great Customer Experience (CX) remains the best way to grow the
business.
Customer Experience allows the brand to create an
emotional connection with its customers. This emotional connection creates
meaningful relationships that differentiate the brand from competition and
creates “Customers for Life”.
A Great Line-up of Speakers
This year’s Customer
Lovefest presents a great line-up of speakers:
·
Steven Ladd, Lead
Loyalty Business Consultant, AIMIA
·
Donald Lim, CEO,
Dentsu Aegis Network,
·
Matec
Villanueva, CNN Consultant and Marketing Communications Guru,
·
Nik Laming, General
Manager for Loyalty, Cebu Pacific Air,
·
RJ Ledesma,
Chairman, Mercato Centrale,
·
Hennesy Lou
Miranda, Director of Customer Experience and Engagement, Asian Hospital
·
Pauline Pangan,
Founder, AllFamous Digital,
·
Yayu Javier,
President and COO, Avanza Inc.
·
Phil Smithson,
Managing Director, On/Off Group
·
Sherwin Sario,
Customer Experience Head, Metro Retail Stores Group
·
Ferdinand Piano,
Head of Asia Pacific, IV.AI
·
Raphael Layosa,
Founder and CEO, RetailGate
These speakers will share
their insights and expertise as to what are the current trends in Loyalty
Marketing, CRM and Customer Experience Management.
At the same time, you, as a
delegate, can have intimate engagement with the speakers in the conference
venue. This will allow them to ask specific questions that concern their
challenges in their companies.
The Power of Customer Experience
The digital transformation
and breakthroughs taking place in the business environment is anchored in
creating a great customer experience, if they are not, then companies are bound
to lose against their competition.
Customer Experience has more
to do with a person’s emotional connection with a business or service provider
(econsultancy).
This emotional connection
creates meaningful relationships that give a potent brand differentiation. This
differentiation may allow companies in creating “ Customers for Life”.
How Important is Customer Experience
Management
If the customers are the
lifeblood of the organization, and the sole reason where business activities
should be concentrated, the following findings show how customer experience
management will benefit the companies:
·
100% of loyalty
program members tend to spend more compared to non-members, and are more
frequent in their purchasing;
·
95% of the
customers would remain loyal if their problems are resolved instantly;
·
88% profitable,
retailers who have loyalty programs are 88% more profitable compared to competitors
who have none;
·
87% delighted
customer would likely recommend the companies that provided it;
·
87% of consumers
that are delighted because of a great customer experience will trust the
companies that provided it.
3 Reasons Why Attend the 7thCustomer Lovefest – the Customer Experience Management Conference
The data shown proved that
Customer Experience Management is a must for all companies that wanted to
increase the Customer Lifetime Value or create “Customers for Life. “
In addition to this, here
are Three (3) compelling reasons why you should attend the conference:
·
Great Topics
that will provide you great insights and takeaways
The conference will provide
you great topics that revolved around Loyalty Marketing and Program, Customer
Relations Management (CRM) and Customer Experience Management.
Besides this, speakers will
provide case studies that will allow you to further dive into the customer
experience management transformation journey.
·
Great
Networking Opportunities and Workshops
For the 7thCustomer Lovefest, as in previous run of the event, the delegates are the
center and heart of the event – you are.
We have created White Space
where you can share your challenges on implementing Loyalty Marketing and
Program, Customer Relations Management (CRM) and Customer Experience
Management.
There is also a wine and
cheese event where you can relax at the end of the conference and exchange
notes with your newfound friends and business partners.
·
Gamified Customer Lovefest
One of the features of
Customer Lovefest is Edutainment – educational and entertaining.
In line with this, we have a
surprised activity for the delegates that you will surely enjoy and further
boost your understanding on Customer Experience Management.
Not only that, we sweetened
the game by giving a very attractive prizes to the winners.
Sounds exciting?
Because it is that exciting!
And you should not miss the portion.
Event Partners
The Philippine Star,
Inquirer.Net, Bank Marketing Association of the Philippines, Philippine
Retailers Association, Avolution, Brother Philippines, Faber Castell, Tower
Club and Philips Monitor support the 7th
Customer Lovefest – A Customer Experience Management Conference.
Join Now and Save!
Ever since, the conference
was designed that the speakers will have an intimate engagement with the
delegates. Thus, we can only accommodate a limited number of delegates.
At the moment, seats are
slowly being filled.
Call and reserve your seats
now before its too late.
Call tel. no. 633-0153, text
0920-9814376, email info@exlinkevents.com,
or booked directly at www.customerlovefest.com.
Exlink Management and MarketingServices Corp. – Event Management Philippines
Exlink Management and Marketing Services Corp.
(Exlinkevents) is one of the leading business event management companies in the
Philippines.
Exlinkevents is the producer and organizer of the 7thCustomer Lovefest – A Customer Experience Management Conference.
For more details about the
company, you may visit www.exlinkevents.com
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