This may look like easy, a walk in the park. But it is not.
We all want our customers to be happy. No company wants angry
customers.
But our practices say otherwise. We lack the program and
process to make them happy. In effect, we lose their business. Losing their
business mean our company downfall.
How about creating a program and process to make them happy?
How about taking it to a higher level? Say creating a Loyalty and Rewards
Program that will wow them - a Loyalty and Rewards Program that will allow them
to feel appreciated.
Appreciation is another easy to understand term but putting
this into a business system where it is felt – that is the challenge.
Social Media (Web 2.0) is fast becoming one of the most important and powerful influences in business today. It is evolving at record speed and gaining broad adoption - it isn't just for the technology industry any longer. With its foundation built on sharing information, collaboration, and relationships, it can transform the way organizations attract and retain Customers.
Customer Experience 2.0 is a unique and new way of thinking. It marries and leverages the tools and concepts of Social Media with the needs and wants of your customer - creating a much more engaging and rewarding customer experience. This combination leads to increases in customer loyalty and retention, sales and market awareness. It creates a more innovative and personal way for you to engage, understand and support your prospects and customers.
The experience an organization provides to its customers is at the heart of building customer loyalty. Research shows that if you can keep the promises your customers want and deliver the experience they want, you will be rewarded with deeper and more lasting loyalty. With the introduction and availability of Social Media tools, organizations can now deliver a much richer and more transparent customer experience than ever before. This improved experience will be vital to an organizations survival and/or growth in the future.
Loyalty programs are a creative way to get the attention needed in today's very competitive market. These programs keep customers returning and use word of mouth marketing to increase your customer base. WOM or 'word of mouth marketing' is an essential way to increase business. Rewards program customers are more likely to recommend your business to another.
The first CUSTOMER LOYALTY CONFERENCE AND EXPO is slated
this September 28, 2012 at Crowne Plaza.
The event will be give deeper insights to Loyalty and
Rewards Programs, CRM, Brand Building, Customer Analytics, Social Media
Engagement and a lot more.
The explosion of Customer Loyalty and Rewards Program is
everywhere, from membership cards, reward points, members only lounge and other
myriad of deals and discounts makes it compelling for business to gain insights
on this marketing strategy that is winning the hearts, mind and wallet of the
customers.
International and local speakers will talk about the
different aspects of Loyalty.
The event is an exciting venue to learn, network and, yes,
win rewards!
Call us now for the Early Bird Promo so that you can save a
lot or send more people in your organization.
