Customer Frontline Solutions (CFS) has been in the business for almost 10 years, previously catering to just their parent companies by providing Outsourced Tellering Services to MERALCO and BAYAD CENTER, CFS is now expanding its client base and serving other companies as well.

Today, CFS now positioned itself as the total customer solutions provider which aims to be the FACE to Clients’ CUSTOMERS in all CUSTOMER TOUCHPOINTS.

With CFS outsourcing solutions, you can:

• Focus On Your Core Business by providing Outsourced Professional Customer Frontline & Cashiering Services, Contact Center, Customer Operations Support, Administrative Support, Messengerial & Delivery Services and other customer outsourcing solutions.
• Delight Your Customers, CFS’ customized solutions allow you to improve your processes and facilities to ensure customer enhanced experience with these services: Business Mobile Office on Wheels, Mystery Shopper, Queuing System, Customized Digital Apps & IT-Enabled Solutions and Customer Rater App called SmileMeter, a customer engagement tool designed to measure customer satisfaction in real-time.
• Transform Your Workspace & Workflows, let CFS free up your office space through Document Management Solutions (DMS), Digital Archiving, Physical Warehousing and Document Shredding which comply with the Data Privacy Act, with CFS, your confidential documents are safe & organize. Less paper, more results.

CFS is doing outsourcing right and creating happy customers.

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Thank you to Customer Frontline Solutions for sponsoring the 6th Customer Lovefest at the Tower Club Makati held last October 19 and 20. For more information on the Customer Lovefest, visit our website, http://www.customerlovefest.com or call Ex-Link at (02) 633-0153, 643-3887, 535-1150, SMS 0920-981-4376 or 0920-924-2532 or email info@exlinkevents.com.

The TNC Pro Team topped three other invited teams during the invitational match at the DotA All Star Weekend last October 14 and 15 at the Mall of Asia Arena in Pasay City.

TNC Pro Team battled Invictus Gaming.Vitality and OpTic Gaming to secure the top spot at this Invitational Match. Virtus.pro G2A is also part of the bracket, but it lost to iG.Vitality in the semi-finals.

The five-player TNC Pro Team composed of 1437, AkosiPolo-Raven, KuKU-QQ, Sam_H, and TIMS; and iG.Vitality composed of super., Dogf1ghts, Sakata, Flyby, and Srf settled their score during finals, with the crowd cheering for their favorite teams on a best-of-three match. TNC won against iG.Vitality with a score of 2:1.

The DotA All Star Weekend is also the set of the Hollywood-produced movie "Underdogs Rising" starring Jason David Frank among others.

The DotA 2 All Star Weekend held at the Mall of Asia Arena last October 13 to 15 was the set for the Hollywood-produced E-sports Movie "Underdogs Rising" which casts Jason David Frank among others.

The said three-day event features team matches and entertainment for the DotA-playing crowd, such as local matches and even an invitational match of four of the hottest teams in today's DotA history - TNC Pro Team, Invictus Gaming.Vitality, OpTic Gaming and Virtus.pro G2A.

Crazy Duo, Kinjaz and Addictive TV brought the entertainment side of the event, mixing in humor, music and hip-hop for a complete experience.


It's not just the inside of the Arena that is used for the taping - some parts outside the Arena are also used as sets, so do expect to see some familiar places around the Arena in the upcoming movie.

It has been said that 32% of executives say that retaining existing customers is in top of their agenda, and 65% of a company's business thrives from its existing customer base. Therefore, we should consider our current customers as the ones who will advocate for your business.

Most of the time, Marketing Managers invest in inviting more customers than tending to the present customer base they have; but some are getting wiser and wiser that they also balance both markets. This is good. Here's why:

• A good combination of in-house promotions and word-of-mouth marketing means that as your marketing strikes out your target markets, word-of-mouth will convince them further.
• If you have a Loyalty Program, you can integrate it - for example, if your friend shows up their loyalty card at your store, he/she gets an extra drink that they can share to you. If you liked it, you are sure to crave for it, turning you from a customer to a fan.

Hyundai (n). A manufacturer of cars.
Abenson (n). An appliance distributor.
Unilab (n). Among the leading medicine producers in the country.

All of these three have one thing in common: They are not only looking to themselves to improve, they know better - they want to learn from other leaders at the Customer Love Fest.

This year's Customer Experience Conference is sure to be an interesting one as we have the leaders from various companies talking on stage about the latest technologies, tips, and insights on today's Customer Experience industry.


Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the Tower Club Makati. 

The 6th Customer Lovefest conference on Customer Loyalty and Customer Experience welcomes Fountain Head Technologies' Managing Director James Cruz!

James Cruz has 18 years of learning and global IT management experience working for Fortune 100 companies, developing and executing strategies into operational deliverables across the areas of IT Governance, Application Delivery, Information Security, IT Outsourcing, Infrastructure management, and Next-Gen Cloud Architecture. He has considerable experience with Cloud architecture and shared services strategies while working in Microsoft, Hewlett-Packard, and Procter&Gamble.

He is a project management practitioner with lead experience on international technology projects up to US$50 million spanning the U.S., E.M.E.A., and Asia. He was Treasurer and Board Director for ISACA Singapore Chapter for 5 years. As a technical manager in Microsoft, James helped build the shared services team, processes, and infrastructure for Microsoft’s global online services and Cloud computing platforms. James has broad experience working in the U.S., Western Europe, and most of Asia.

See James Cruz at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).


Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel. 

The 6th Customer Lovefest conference on Customer Loyalty and Customer Experience welcomes Loyalty Program Consultant Joey P. Reyes! Joey P. Reyes is a Loyalty Program Consultant with almost a decade of work experience in Sales and Consultancy.

See Joey at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).


Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel. 

The 6th Customer Lovefest conference on Customer Loyalty and Customer Experience welcomes Avail.at Business Head Bea Hernandez!

Bea Hernandez is the Business Head of Avail.at, which specializes in converting traditional performance based rewards programs, into one that is online, always-on, curated and efficient. Among Avail.at’s clients include, Ayala Land Premier, Security Bank, UCPB Rewards, Nissan, Country Bankers Insurance Corporation, iRegalo, Insightspedia and Rappler. Prior to Avail.at, she was the Marketing Manager for Ensogo, Corporate Communications Manager for GE Money Bank Philippines and a Customer Service Officer for myAyala.com.

See Bea at the Customer Loyalty track of the conference on Day 1 (Thursday, October 19).


Meet distinguished speakers and learn more on Customer Experience, Customer Loyalty and Customer Relationship - join the Customer Lovefest 2017 this October 19-20, 2017 at the New World Makati Hotel.